The Alex

Tout à fait convenable mais bien moins pimpant que ce qui a été présenté. Plutôt pour voyage d'affaire que pour voyage de noce.

Chambre très propre, très fonctionnelle. Prévoir un adaptateur. Acceuil très sympa. Personnel efficace

Hôtel très moderne, style design; chambre spacieuse et literie super confortable; calme;service super: j'avais reservé une deluxe room, la chambre ultra moderne (écran plasma dans la chambre et dans la salle de bains...) mais la vue vraiment pas terrible, elle donnait sur la 48ème au 7ème étage avec vue sur des travaux...j'ai demandé à changer de chambre, ils ont été très compréhensifs, et m'ont même sur-classé, en me donnant la studio-suite au 32ème étage, avec cuisine ultra-moderne, coin salon superbe vue... J'ai beaucoup aimé cet hôtel, cela change des autres hôtels immenses et de style un peu vieillot rococo... S'il fallait lui trouver un défaut, je dirais que le lobby est minuscule...mais cela n'a vraiment pas d'importance car nous ne séjournons pas au lobby.

Bon hôtel au service irréprochable, (ce qui est d'ailleurs normal vu le prix). Confort et litterie remarquables. Bien situé parmi les gratte-ciels (à proximité du Chrysler et pas loin de l'Empire), permettant ainsi de naviguer facilement dans Manhattan. Face à l'hôtel : très bon petit déjeuner (américain) plus un magasin "Amish" pour tout ce qui est nourriture.

la qualité du service laisse à desirer.. des l'arrivée l'acceuil est froid.. les conseils du concierge ne sont pas justes.. a part cela tres bel hotel, chambre tres confortable

Hall d'entrée petit.Très grande chambre mais trop petite salle de bains . Peignoirs de bain, chaussons mis à disposition. Belle salle de musculation avec fruits offerts. Proximité de Grand central et des navettes pour l'aéroport (7 mn à pied)

De manière générale les hôtels de la chaîne Leading Hotels of The World répondent à un standing supérieur. Le Alex déroge à cette règle... Présenté comme un hôtel"design" il n'est rien de plus que "moderne". Aucun service digne d'un hôtel de luxe ne sont proposés. Les chambres sont certes confortables, mais sans plus. La situation de l'hôtel est excellente, proche de Grand Central Station, on est en quelques pas sur le 5ème Avenue.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

The hotel itself was nice enough. Strange decor but clean and comfortable. The walls were thin so I heard people on the floor in the halls going to their rooms late at night. It woke me and I couldnt go back to sleep. The neighborhood is in the middle of nowhere and kind of run down. No businesses are really near the area so it's kind of depressing. On the bright side, the staff was courteous and quite responsive to my family's needs.

We got to the hotel at 12:30 am and there was still a doorman there ready for my arrival. The man grabbed our suitcases as well as opened the door for us to the hotel. After a quick check-in, the man also rode the elevator up with us to the room where he asked if there was anything else we needed. This exceptional service was consistent throughout our stay at The Alex. The room was extremely neat and clean, as well as spacious for a Midtown hotel. The bathroom was also very clean, with a beautiful shower. We had plenty of shampoo, conditioner, and body gel for the weekend, as well as q-tips and facial pads. The blow-dryer also came in handy. There were many treats (gummy bears, Swedish fish, almonds, cashews, etc.) available for purchase in the hotel room. Not that we needed one, but there was no refrigerator (so if you need one call ahead and they'll take care of it). The room was very peaceful and had a nice view of the city. The valet service was quick and efficient, and a walk to Times Sqaure was no more than 10 minutes away. We will be sure to stay at The Alex for every NYC visit!

The Alex is located conveniently in Manhattan and has wonderful rooms and great service....highly recommended. Great housekeeping and a terrific bar and restaurant right on the premises--

Ce client n'a pas laissé de commentaire.

there was a cart left over in our room... instead of just removing it (as it would have expected) they upgraded us for the inconvenience. the staff was very helpful & informative. great location!

This was a great hotel experience. Everything was wonderful. If the price is right I will definitely stay there again.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

There is strong hotel competition for customers in the mid-high-end space in the city and this hotel does not have anything special to offer. Stay at the New York Palace Hotel for the same price...

I chose the Alex hotel mainly because it was near the diamond district and we were in NY to find my engagement ring. The ring is gorgeous, but the hotel could definitely use some improvements. For one thing, there is no complimentary coffee in the rooms. If you're a coffee person, do not order it from room service. We paid $60 for a pot of coffee, hot water, and two tea bags. Also, there is no complementary internet. I realize it is common practice, in many hotels to make the guest pay for this service. But we had our own internet card (cricket) and the hotel server blocked it so that we had to pay for their service. My fiancee, a computer guy, was particulary upset about that. So, in the end, it's a lovely hotel with some good features, and an outstanding Concierge by the way, but given the fairly high room rate, I didn't appreciate being squeezed for every last cent they could get from us. Even the cheapest motel will give you a cup of coffee on the house.

Ce client n'a pas laissé de commentaire.

This hotel was great. However it wasn't worth the price. You basically pay for the location which is blocks from where ever you could want to go. One thing to consider, the hotel does not have free parking and you may have to pay about 40 a night.

THE ROOM WAS SMALLER THAN MY CLOSET AND SOMEONE FOR THE 2 NIGHTS PLAYED THE RADIO OR SOMETHING ALL NIGHT LONG. I BARELY SLEPT FOR THE 2 NIGHTS

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

I know that many hotels in NYC don't have the largest rooms, but we found the room at The Alex to be almost unacceptable. Not only was the room very small, the furnishing felt like afterthoughts. The "closets" and "desk" were added after the fact and felt like Ikea dorm room furnishings. Also, re:maintenance, we had one burned out light bulb, one bulb not screwed in enough, an unusable alarm clock, and dead batteries in the TV remote. In the plus column was the staff. Great attitude, very helpful and a pleasure to deal with. We got the sense this is not the first time they've heard these complaints.

High end, superior rooms and fantastic service. A little pricey if not on any kind of kind of discount and not in the best neighborhood. Plan on staying there many times in the future. Great Staff.

We got a sweet deal on a suite at the Alex. The room was spacious and well appointed. The kitchen, which we thought we'd never use, came in quite handy. Fekkai products were a huge plus.

Room was good, although if I had paid full price I would have felt a bit ripped off. Now I am happy to pay a premium for valet parking. Even though the parking building across the street was $20 cheaper. 20 mins before leaving I called for my car. Then I went downstairs and waited. and waited. In the rain. Couple of points - I shouldn't have had to repeatedly ask them for an update. Also, if you can't find it AT LEAST offer me a coffee while I wait. 1hr and 45 min after I first called down they showed up with my car... needless to say I didn't tip

I've stayed at the Alex several times over the past 3 years. This visit will be my last. Checked into a room without hand towels or bath robes. Failed to deliver the paper to my room 2 mornings out of three. DVD player only worked when it felt like it. May seem like small stuff but at their rates, service should be first class. For NYC, I would regard my exerience as less than that.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

We checked in to the hotel late Friday night. The room they had for us was given away even though we called to let them know we were checking in late. Our "suite" was a normal sized room that was not ready for anyone to stay in. We checked out that same night and went to a different hotel. This hotel is not recommended.

My partner and I stayed at The Alex recently and were delighted with the staff (particularly Dennis, the Concierge) and the room (32nd floor!). Great hotel and priced reasonably considering it is in Midtown Manhattan!

Having spent hundreds of hotel nights in NYC, I have to confess that I had never heard of the Alex until Hotels.Com "served" it up as an alternative. The Alex is an excellent mid-town boutique hotel. While I would not pay anywhere near "rack rate" for the Alex, at Hotels.Com's price, this was a great value. I would absolutely return.

As is typical in New York the room was small but cleverly outfitted with a variety of built in features. Staff was extremely friendly and courteous. Essentially no lobby area. There is a Japanese restaurant in the hotel but we did not try it.

Ce client n'a pas laissé de commentaire.

the room wasn't the biggest, but it was well put together and felt bigger than it was. for NYC this was more on the spacious side I guess. it was super clean and very comfortable, that shower was especially nice.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

Our stay happened to fall on the weekend of huge UN meetings, which took place only a block away. So through no fault of the staff of the Alex traffic and getting around was a little annoying. The staff of The Alex, however, were extremely nice and accommodating. We will be back to see more shows and we will be back to The Alex.

Excellant location and great staff. The room was very nice and clean. The only thing I would change would be the door opening into the bathroom as it limited the use of the bathroom sink. I would stay there again.

Positives: Concierge and staff were friendly and knowledgeable. Location was very good for my taste (i.e., very easy and safe walk to Times Square, Fifth Avenue shopping, Central Park, other Midtown attractions without being in an extremely loud and busy block). Room made good use of small space. Negatives: Price was high for quality of room. Furniture was on the cheap side, things were not maintained as well as I expected for a hotel of this quality (for example, towel bar was loose to the point I thought it would fall off the wall, walls were scuffed and wallpaper was peeling). I did not use the restaurant or bar, so I could not tell you how they were, but there is a nice Irish pub next door with plenty of televisions and traditional Irish pub fare (as well as a decent beer list).

We spent a lot of time researching which hotel to stay in for our 8 day NY trip and finally decided on the Alex Hotel. We were not disappointed. From the moment we arrived we received impeccable service and this continued throughout the duration of our stay. The room was fantastic, clean ,comfortable bed, nice bathroon and excellent TV. The location meant we were two blocks from Grand Central station which is ideal for on-ward travel. It is also a short walk to Times Square and Bryant Park. The hotel is in a financial area which meant that the area was quiet after 8pm. Overall a highly enjoyable experience.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.